Frequently asked questions

Each product page shows the sizing information we have, and our size and fit page links to guides for skates, hockey equipment, PFDs, helmets and snowshoes. If you are unsure, email us and we will help within one business day.

Major credit and debit cards and the digital wallets offered at checkout, depending on your device. Payment is encrypted and we never see your full card number.

Prices are shown in Canadian dollars before tax. The applicable GST, HST, PST or QST for your province is calculated and shown at checkout before you pay.

Email us as soon as possible with your order number. If it has not shipped we will change or cancel it; if it has, you can return it free of charge.

Yes, by email a few minutes after you order. Check your junk folder; if it is not there, email us and we will resend it.

Not at the moment. If that changes we will announce it in our newsletter.

Yes. Email us with your order number and we will send one.

The shop is set up for individual customers. For a larger order for a team, club or school, email us and we will tell you what is possible.

Shipping is free and tracked on every order to addresses in Canada, with no minimum spend.

Preparation and delivery times are set out on our shipping page. You will receive a tracking link by email as soon as your order ships.

Yes. We ship to all provinces and territories; remote and northern addresses can take longer.

Yes, larger orders sometimes ship separately. Each box has its own tracking and there is no extra charge.

Take photos of the box and the item and email us within 48 hours. We will send a replacement or refund you, and you do not need to deal with the carrier.

No. The total you pay at checkout, including tax, is the full amount. If a carrier ever asks you for a payment, do not pay it and email us.

Not at the moment. We only ship to addresses in Canada.

Use the tracking link in your shipping email. If tracking has not updated for three business days, email us and we will follow up with the carrier.

You have 30 days from delivery to return an unused item in its original packaging free of charge. Email us and we will send a prepaid return label.

Yes. We provide a prepaid label for every accepted return, whether something is wrong or you simply changed your mind.

Yes, if they were only tried on indoors, are unsharpened and unused, and are returned in the original box. Skates that have been heat-molded, sharpened or used on the ice can only be returned if they are faulty.

Items sealed for hygiene reasons, such as mouthguards, can only be returned if the seal is unbroken, unless they are faulty.

Within 10 business days of us receiving the return, to your original payment method. Your bank may take a few more days.

Email us with a photo and we will replace or refund it, with return shipping paid by us. This is in addition to any warranty and your rights under provincial consumer protection law.

Email us with a photo. We will send the right item or refund you in full, and we cover the return.

Yes, for unused items. Tell us what you would like instead and we will exchange or refund, whichever is quicker.

Yes. Everything we sell is new, never refurbished or used. Each product page names the brand and the product.

Hockey Canada requires CSA-certified helmets and face protectors in minor hockey. Check the sticker on the helmet and your league’s rules; our kids’ hockey checklist explains what is needed.

Transport Canada sets minimum safety equipment for human-powered craft, starting with an approved PFD or lifejacket for everyone on board. Our paddling safety guide lists the full requirements.

Fishing licences are issued by each province and territory, with a federal licence for tidal waters in British Columbia. Our fishing licence guide links to every official source.

It depends on the activity and the type of ice. Our ice safety guide uses Canadian Red Cross guidance and explains how to check before you step out.

No. We do not sell pepper spray, bear spray, prohibited weapons or knives, and we do not sell insect repellents or other pest control products without a Canadian registration number.

Yes. Email us with the sport, the age or level, and anything you already have, and we will suggest where to start.

Sometimes. Send us the product name or a link and we will reply within one business day.

Canadian Sporting is an online shop for sports and outdoor gear shipping across Canada, operated by BARONI SUPPLIER LTD and run by a small team you can reach by email. No fake countdowns and no fake sales.

No. We are online only, which is how we can offer free shipping and free returns.

By email at canadiansporting.ca@gmail.com. We reply within one business day, Monday to Friday.

Only to process your order, answer your questions and, if you agree, send our newsletter, in line with PIPEDA and applicable provincial privacy laws. Full details are in our privacy policy.

Yes: seasonal sport and outdoor tips and new arrivals, about once a month. Sign up at the bottom of any page and unsubscribe in one click.

The Canadian Sporting team, using official sources cited in each guide, such as Transport Canada, Parks Canada, Hockey Canada and the Canadian Red Cross. They are general information, not legal or medical advice.

Not yet. We are working on a French version; in the meantime, email us in French or English and we will reply.

Yes. Enter the recipient’s address at checkout; prices are not shown on the packing slip.